Returns & Exchanges
Any returned item that is altered or damaged by the customer may be subject to a 20% restock fee.
If you are not satisfied with your purchase, simply return the item within 30 days of purchase. The return item must be in its original condition, including all tags, packing and accessories and you will receive a prompt refund. We will credit your original payment method less shipping and handling charges. We will however refund shipping charges on products that are defective or received in error. We do not accept returns on customized items and steamed gloves. We encourage you to insure any returned merchandise, as we cannot be held responsible for lost packages. Drop-shipped items may be subject to a restocking fee of up to 25%, depending on the manufacturer's policy.
Please be sure to include (inside the package you are returning) your order number(s) or a copy of your invoice to insure proper credit when returning items. Information needed for return include Name, Address, and Sales Order Number. Also, please detail why you are returning the item(s).
Please ship your package insured and prepaid via shipper of your choice to 5305 Distribution Drive San Antonio, TX 78218
*We are no longer processing exchanges. Refunds are issued on qualified returns, and you may place a replacement order for the desired product
Software, Videos & DVDs
Cannot be returned if opened. If the merchandise is defective, it will be exchanged for the same title only.
Custom Merchandise Warranty
We are unable to change or cancel custom items after 3 business days of order receipt. Wilson does NOT allow a grace period for changes on custom gloves. No changes are allowed after custom glove information is submitted.
All merchandise is guaranteed against defects in material and workmanship in accordance with the manufacturer's warranties, but not against mishandling or uncommon abuse. Defective merchandise will be replaced or repaired depending on the manufacturer's policy. Replacements will be same stock number, color and size.
Your new aluminum/composite bat carries a minimum one-year manufacturer's warranty against defects. Team Express also offers a 30-day return policy for all unused, new bats. Wood bats carry no warranty or guarantee, unless otherwise stated.
New (Unused) Bat Return
All unused new bats must be in their original "shrink wrapped" packing to receive a refund, less shipping charges. We will however refund shipping charges on products that are defective or received in error.
Defective or Used Items
If an item is reported as "defective" (this does not include bats) and returned to us, we will send out a replacement at no cost. Once the "defective" item is returned to us and, upon inspection, is deemed to be customer abuse and not a product defect, we will charge for the replacement item that was sent out.
Defective or Damaged Bat Return
All defective or damaged aluminum/composite bats must be returned to the manufacturer for exchange within one year of the purchase date. Please call the manufacturer directly to obtain a Return Authorization Number. We recommend that you keep your bat invoice as your proof of purchase.
We do not accept returns on gloves that have been steamed.
Gloves that have mesh materials, are drop-shipped or are under $99 are not recommended for glove steaming.
Glove steaming is excluded for gloves from these brands: Nokona, Insignia.
Glove Steaming voids the standard Wilson glove warranty provided by Wilson. Softball.com stands behind our steaming process and our trained technicians. For that reason, Wilson and Softball.com have partnered to process all warranty claims on gloves steamed by Softball.com through Softball.com. If you have a warranty claim within the standard Wilson warranty period, simply contact Softball.com and we will process the claim.
Gift Cards And Gift Certificates
Gift cards and gift certificates cannot be returned for refunds.
Returns In Error
We are not responsible for returns of products not purchased from us and sent to our returns department in error.
We do our best to return the package to the sender (at our expense), but cannot guarantee the shipment back to the sender. No tracking information is collected or provided.