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Terms Of Service

You're Safe with Team Express


Softball.com wants you to be happy with our products and our services. That's why we've made our returns process as quick and convenient for you as possible.

Our 30 Day Guarantee

If you are not totally satisfied with your purchase, simply call Baseball Express at 1.800.937.4824 or Softball.com at 1.800.882.1166 for a Return Authorization. The return item must be in its original condition, including all tags, packaging and accessories and you will receive a prompt exchange or refund, excluding shipping charges. Merchandise purchased with a credit card will be credited to the card used for that transaction. Items that are dropped shipped might be subject to a restocking charge of up to 25% depending on the manufacturer's policy. We will refund shipping charges on incorrectly shipped merchandise. We encourage you to insure any returned merchandise, as we cannot be held responsible for lost packages. (See separate policy for Bat Returns, Customized Items, Software and Videos below.)

Warranties

All merchandise is guaranteed against defects in material and workmanship in accordance with the manufacturer's warranties but not against mishandling or uncommon abuse. Defective merchandise will be replaced or repaired depending on the manufacturer's policy. Defective products will be replaced with the same stock number, color and size.

  • Bat Warranties

    Your new aluminum/composite bat carries a minimum of a one-year manufacturer's warranty against defects. Baseball Express/Softball.com also offers a 30-day return policy for all unused, new bats. (Please see the details of the warranty and return policy below.)

  • New Bats (Unused)

    All unused, new bats in their original 'shrink wrapped' packaging may be returned to Baseball Express/Softball.com within 30 days of purchase. Please call Baseball Express at 1.800.937.4824 or Softball.com at 1.800.882.1166 for a return authorization number (RA#). Unless products are defective or shipped in error, shipping charges are not refundable.

5 Easy Ways to Order:

Phone Orders

Sales & Customer Service
Call Toll Free: 1.800.882.1166
Call toll free from -anywhere in the continental United States, Puerto Rico, Hawaii, Alaska, Canada, and U.S.
Virgin Islands.

Softball.com Online & Mobile

Shop online anytime at www.softball.com
Simply select your products, place them in your shopping cart and check out. Sign up for email special offers and savings!

Fax

Toll Free:
Write or type your order including the item number, description, and the quantity you need or download an order form online at www.softball.com

Mail

Team Express Distributing, LLC.
5750 Northwest Pky, Ste. 100
San Antonio, TX 78249-3374
Write or type your order including the item number, description and the quantity you need or download an order form online at www.softball.com

E-Mail

Write or type your order including the item number, description, and the quantity you need. Or, just download an order form online at www.softball.com and attach it to your email.

Sales & Customer Service Hours

To place your order, call us toll-free at 1.800.882.1166 between 7am - 11pm CST, 7 days a week or fax us anytime at . Order forms are available online at www.softball.com for your convenience.

Order Processing

Softball.com makes every attempt to process orders for in-stock merchandise the same day they are received. Our standard cut-off time for daily order processing is 4 p.m. CST Monday-Friday. Orders for in-stock merchandise received during the weekend (after the Friday cut-off time) will ship on the following Monday. Orders may be delayed if we experience any issues processing your credit card information. Please make certain that you provide your correct Account Name, Billing Address, Card Type, Account Number, and Security Code. There is a $25.00 returned check charge.

YOUR ACCOUNT

By creating a Team Express Distributing, LLC. account, you are responsible for maintaining the confidentiality of your account information, account password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Team Express Distributing, LLC. does sell products for children, but it sells them to adults, who can purchase with a credit card or other permitted payment method. If you are under 18, you may order from Team Express Distributing, LLC. only with involvement of a parent or guardian. Misuse, fraud, misrepresentation or unauthorized use our brand, company name, website, logos or images is prohibited. Team Express Distributing, LLC. reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion at any time.

Shop Our Catalogs Online

If you prefer, shop the catalog on our web sites! For the convenience of 24 hours a day, every day, visit us at www.softball.com and scroll down to the Our Catalog section near the bottom of the page. Click on Order From Our Catalog to find and purchase items quickly and securely.

State Sales Tax

Orders shipped to the state of Maryland are subject to 6.0% sales tax.
Orders shipped to the state of Texas are subject to 8.125% sales tax.

Team SAVINGS

Custom uniforms, apparel, equipment bags, footwear and gloves. Our dedicated Team Sales staff is ready to make your buying experience fast and friendly. Call toll-free 1.866.816.9892, 7am - 11pm CST, 7 days a week.

CUSTOM EMBROIDERY & SCREEN PRINTING AVAILABLE

Get your items screen printed or embroidered right here! Uniforms, caps, gear bags, apparel, spirit packages and more. Low prices, high quality, fast service.

Open Account Policy

We extend 30-day terms to accredited U.S. educational institutions, upon receipt of an authorized and signed purchase order. Please allow 5–7 business days to process new accounts. Past due accounts will be charged 1 ½% per month per month (18% annually). These are the only terms for Open Accounts.

Privacy Policy

Your privacy is important to us. We do not make our mailing list widely available. If you would like your name excluded in the rare cases we make our list available, please notify Customer Service.

Duplicate Mailings

If you receive duplicate catalogs, call us with your correct address, or send both mailing labels, circling the correct address.

Prices

Prices are subject to change without notice. We make every effort to honor published catalog prices.

Returns & Exchanges

If you are not satisfied with your purchase, simply return the item within 30 days of purchase. The return item must be in its original condition, including all tags, packing and accessories and you will receive a prompt exchange or refund. We will credit your original payment method less shipping and handling charges. We will however refund shipping charges on products that are defective or received in error. We encourage you to insure any returned merchandise, as we cannot be held responsible for lost packages. Drop-shipped items may be subject to a restocking fee of up to 25%, depending on the manufacturer's policy.
Option 1: Please ship your package insured and prepaid via shipper of your choice to 5305 Distribution Drive, San Antonio, TX 78218.
Option 2: Use the prepaid SmartLabel found on the invoice enclosed with your order. The return shipping charge will be deducted from your credit or refund. We cannot accept responsibility for uninsured packages.
Dropped-shipped items may be subject to a restocking fee of up to 25%, depending on the manufacturer's policy. See separate policies for Bats, Custom Items and Software/Video returns.

Software, Videos & DVDs

Cannot be returned if opened. If the merchandise is defective, it will be exchanged for the same title only.

Custom Merchandise Warranty

We are unable to change or cancel custom items after 3 days of order receipt.

Manufacturer's Warranties

All merchandise is guaranteed against defects in material and workmanship in accordance with the manufacturer's warranties, but not against mishandling or uncommon abuse. Defective merchandise will be replaced or repaired depending on the manufacturer's policy. Replacements will be same stock number, color and size.

Bat Warranty

Your new aluminum/composite bat carries a minimum one-year manufacturer's warranty against defects. Team Express also offers a 30-day return policy for all unused, new bats. Wood bats carry no warranty or guarantee, unless otherwise stated.

New (Unused) Bat Return

Please call Softball.com within 30 days of purchase for a Return Authorization. All unused new bats must be in their original "shrink wrapped" packing to receive a refund, less shipping charges. We will however refund shipping charges on products that are defective or received in error.

Defective or Damaged Bat Return

All defective or damaged aluminum/composite bats must be returned to the manufacturer for exchange within one year of the purchase date. Please call the manufacturer directly to obtain a Return Authorization Number. We recommend that you keep your bat invoice as your proof of purchase.

Softball.com eGift Cards

Our Softball.com eGift Cards are available in $25, $50, $75, $100, $250, and $500 amounts and can be used online at any of our websites, over the phone or at our retail store, just like cash! A single gift card can be used for multiple transactions. EGift Cards can also be combined with another payment option to equal the order total. Returns or cancellations can be applied to the gift card, if necessary. There will be a $2 processing fee for each gift card purchased. Each gift card purchase includes a gift card presenter and First Class USPS postage to the destination of your choice. Call 1.800.242.5353 or visit any of our web sites for card balance information.

Softball.com is not responsible for printing or typographical errors. All apparel is imported unless otherwise noted. The original MSRP is used for reference only, no sales may have occurred at this price. Prices are subject to change without notice.