Dear Softball.com Customers,
Like the rest of the world, all of us at Softball.com have been closely monitoring the growing national crisis as COVID-19 continues to spread in our community. We understand that, at this time, every decision we make as a business has a larger impact on both our team members and the athletes that we serve.
In order to protect our customers, our employees, and our community, we have decided to follow the recommendation of local leaders and health care experts and will be temporarily closing our San Antonio store for two weeks, beginning Tuesday March 23, 2020.
During this time, we will still offer the ability to make appointments and batting cage rentals for a limited number of customers (no more than 5 at any one time). To make an appointment, please call (210) 525-9161.
It is our hope that by taking this pro-active measure, we will help flatten the curve of the virus, and resume our normal store hours by April 7, 2020.
For our corporate office and warehouse, we are asking our employees who are able to work from home, and are utilizing a minimal warehouse staff to align with local mandates and recommendations.
Because of this, we anticipate our shipping times will be longer than normal. We anticipate shipping delays on some orders of five or more days.
However, we will also be temporarily extending our return policy. Any unused items can be returned for free through the end of the 2020 fall ball season. Click here for more details on our return policy.
Our customer service team is still here to serve you. If you have any questions about your order or any of our other services, you can send us an email directly at firstname.lastname@example.org or you can call a representative at 800.937.4824 (toll free). As always, we are happy to help you in any way that we can.
Your patience and understanding during this unprecedented time is greatly appreciated.
Thank you for your continued support of Team Express and our employees.
Your Softball.com Team