Returns & Exchanges
OUR 30 DAY FREE* RETURN POLICY
Softball.com purchases may be returned FREE* within 30 days! It’s as easy as 1, 2, 3:
- Visit UPS.com and enter your UPS Package Tracking number in the “TRACK” search
- Select “Return This Package” and click “Submit”.
- Select “Print Label” or “Send Barcode to Mobile phone” to use at a nearby UPS Store.
Softball.com return address: 5305 Distribution, San Antonio, TX 78218-5520
*Note: If you are not satisfied with your purchase, simply return the item within 30 days of receipt.
The returned item(s) must be in their original (new) condition, including all tags, packing and accessories.
Please fill out, detach and include the slip below with your return.
You will receive a credit via the original payment method, less shipping charges.
To be eligible, your original item must have been shipped via UPS Standard Package Shipment.
We do not accept returns on customized items, steamed gloves, gift cards or products not purchased from us and sent to our
returns department in error.
Orders shipped outside the contiguous 48 states are not eligible for free returns program.
If you have questions or need assistance, please do not hesitate to call us toll-free at 800.882.1166.
Software, Videos & DVDs
Cannot be returned if opened. If the merchandise is defective, it will be exchanged for
the same title only.
Custom Merchandise Warranty
We are unable to change or cancel custom items after 3 business days of order receipt.
Wilson does NOT allow a grace period for changes on custom gloves. No changes are
allowed after custom glove information is submitted.
All merchandise is guaranteed against defects in material and workmanship in accordance
with the manufacturer's warranties, but not against mishandling or uncommon abuse.
Defective merchandise will be replaced or repaired depending on the manufacturer's
policy. Replacements will be same stock number, color and size.
Your new aluminum/composite bat carries a minimum one-year manufacturer's warranty
against defects. Team Express also offers a 30-day return policy for all unused, new
bats. Wood bats carry no warranty or guarantee, unless otherwise stated.
New (Unused) Bat Return
All unused new bats must be in their original "shrink wrapped" packing to receive a
refund, less shipping charges. We will however refund shipping charges on products that
are defective or received in error.
Defective or Used Items
If an item is reported as "defective" (this does not include bats) and returned to us, we
will send out a replacement at no cost. Once the "defective" item is returned to us and,
upon inspection, is deemed to be customer abuse and not a product defect, we will charge
for the replacement item that was sent out.
Defective or Damaged Bat Return
All defective or damaged aluminum/composite bats must be returned to the manufacturer
for exchange within one year of the purchase date. Please call the manufacturer directly
to obtain a Return Authorization Number. We recommend that you keep your bat invoice as
your proof of purchase.
We do not accept returns on gloves that have been steamed.
Gloves that have mesh materials, are drop-shipped or are under $99 are not recommended
for glove steaming.
Glove steaming is excluded for gloves from these brands: Nokona, Insignia.
Glove Steaming voids the standard Wilson glove warranty provided by Wilson.
Softball.com stands behind our steaming process and our trained technicians. For that
reason, Wilson and Softball.com have partnered to process all warranty claims on
gloves steamed by Softball.com through Softball.com. If you have a warranty claim
within the standard Wilson warranty period, simply contact Softball.com and we will
process the claim.
Gift cards cannot be returned for refunds.
Returns In Error
We are not responsible for returns of products not purchased from us and sent to our
returns department in error.
We do our best to return the package to the sender (at our expense), but cannot
guarantee the shipment back to the sender. No tracking information is collected or