Shipping Information
Orders must be placed and verified by the deadline time listed. Delivery dates are not guaranteed and may include extra transit time in case of unforeseen delays. These dates are recommendations only. Concourse Sports Team Express, LLC., and all of its entities, including but not limited to, Baseball Express, Softball.com, and Team Express, is not responsible for delays caused by adverse weather conditions, labor stoppages, or logistical delays. Concourse Sports Team Express, LLC does not issue refunds for shipping under any circumstance.
SHIPPING INFO:
Enjoy free standard shipping within the contiguous US states for all orders $75+.
For all other orders within the contiguous US, pay one flat rate of $9.99 for standard shipping.
STANDARD SHIPPING SERVICE:
| Shipping Type* | Ship Time | Shipping Cost |
|---|---|---|
| Ground | 3-5 business days (continental US) | Free for orders $75+ to contiguous US, unless otherwise specified. |
| 2nd Day | 2-3 business days (continental US) | Additional shipping charges based on dimensional weight of item and destination. |
| Next Day | 1 business day (continental US) | Additional shipping charges based on dimensional weight of item and destination. |
*We use FedEx and USPS. We will choose the appropriate shipping method to meet the delivery date range selected. Orders less than 1 lb. and orders shipping to a rural address or P.O. Box will be delivered by the USPS.
ORDER PROCESSING:
Softball.com makes every attempt to process orders for in-stock merchandise the same day they are received.
Our standard cut-off time for daily order processing is:
- Standard Ground Orders: 1 p.m. CST Monday - Friday, or
- Expedited Orders: 2 p.m. CST Monday - Friday.
Orders for in-stock merchandise received during the weekend (after the Friday cut-off time) will ship on the following Monday.
Order processing times vary for merchandise that is shipped directly from our vendors (Merchandise labeled as: Dropship Item - ships from manufacturer). Ground shipping is not available for U.S. Territories.
Orders may be delayed if we experience any issues processing your credit card information. Please make certain that you provide your correct Account Name, Billing Address, Card Type, Account Number, and Security Code.
SECOND-DAY SERVICE and NEXT-DAY SERVICE:
Second Day and Next Day shipping service is available for orders placed before 2 p.m. CST Monday - Friday for in-stock items only. In-stock items that are shipped via Second Day service arrive in (2) business days after leaving our distribution center. In-stock items that are shipped via Next Day service arrive (1) business day after leaving our distribution center. Deliveries for standard Second Day or Next Day service are made Mondays through Fridays only.
Order processing times vary for merchandise that is shipped directly from our vendors (Merchandise labeled as: Dropship item - ships from manufacturer). Guaranteed 2-Day or Next Shipping shipping is not available for U.S. Territories.
| Day Order Placed (Before 2 p.m. CST Monday - Friday) |
Second-Day Service Day Order Received |
Next-Day Service Day Order Received |
| Monday | Wednesday | Tuesday |
| Tuesday | Thursday | Wednesday |
| Wednesday | Friday | Thursday |
| Thursday | Monday | Friday |
| Friday | Tuesday | Monday |
| Saturday (Order Processed by FedEx on Monday) |
Wednesday | Tuesday |
| Sunday (Order Processed By FedEx on Monday) |
Wednesday | Tuesday |
SECOND-DAY SERVICE:
Second Day shipping service is available for orders placed before 2 p.m. CST Monday - Friday for in-stock items only. In-stock items that are shipped via second-day service arrive in (2) business days after leaving our distribution center. Deliveries for standard second day service are made Mondays through Fridays only.
Order processing times vary for merchandise that is shipped directly from our vendors (Merchandise labeled as: Dropship item - ships from manufacturer). Guaranteed 2-Day shipping is not available for U.S. Territories.
| Day Order Placed (Before 2 p.m. CST Monday - Friday ) |
Day Order Received |
| Monday | Wednesday |
| Tuesday | Thursday |
| Wednesday | Friday |
| Thursday | Monday |
| Friday | Tuesday |
| Saturday (Order Processed by FedEx on Monday) |
Wednesday |
| Sunday (Order Processed By FedEx on Monday) |
Wednesday |
NEXT DAY SERVICE:
Next Day shipping service is available for orders placed before 2 p.m. CST Monday - Friday for in-stock items only. In-stock items that are shipped via Next Day service arrive in (1) business day after leaving our distribution center. Deliveries for Next Day service are made Mondays through Fridays only.
Order processing times vary for merchandise that is shipped directly from our vendors (Merchandise labeled as: Dropship item - ships from manufacturer). Guaranteed Next Day shipping is not available for U.S. Territories.
| Day Order Placed (Before 2 p.m. CST Monday - Friday) |
Day Order Received |
|---|---|
| Monday | Tuesday |
| Tuesday | Wednesday |
| Wednesday | Thursday |
| Thursday | Friday |
| Friday | Monday |
| Saturday (Order Processed by FedEx on Monday) |
Tuesday |
| Sunday (Order Processed By FedEx on Monday) |
Tuesday |
FEDEX NEXT DAY SATURDAY SERVICE:
Saturday deliveries are available in select areas. Please call 833.908.3923 for details. (Monday-Friday)
DOMESTIC DELIVERY TRANSIT TIMES:
To get accurate estimates, please refer to FedEx Transit Times. Use the "origin" postal code of 63026 for Softball.com and "destination" postal code of where your package is being shipped.
ALASKA, HAWAII, & PUERTO RICO:
Standard shipping service is via USPS Priority Mail depending upon shipment weight and destination. Expedited shipping is also available via FedEx 2-Day Service. Check the FedEx Rates & Transit Times calculator for actual expedited service options and transit times.
VIRGIN ISLANDS & OTHER US TERRITORIES:
Standard shipping to the Virgin Islands and other US Territories is via US Postal Service.
APO & FPO SERVICE:
APO & FPO orders are charged the standard shipping rate and shipped via US Postal Service.
For information on returns, click here.