Shipping Information

STANDARD SHIPPING SERVICE:

Standard Shipping service is available for orders placed before 1 p.m. CST Monday - Friday for in-stock items. In-Stock items that are shipped via Standard Shipping service typically arrive within (3-8) business days after leaving our distribution center.

Standard Shipping service is via UPS or USPS depending upon shipment weight and destination. Orders less than 1 lb. and orders shipping to a rural address or P.O. Box will be delivered by the USPS. All other Standard shipments are via UPS.

ORDER PROCESSING:

Softball.com makes every attempt to process orders for in-stock merchandise the same day they are received.

Our standard cut-off time for daily order processing is:

1. Standard Ground Orders: 1 p.m. CST Monday - Friday, or
2. Expedited Orders: 2 p.m. CST Monday - Friday.

Orders for in-stock merchandise received during the weekend (after the Friday cut-off time) will ship on the following Monday.

Order processing times vary for merchandise that is shipped directly from our vendors (Merchandise labeled as: Dropship item - ships from manufacturer). Pre-Ordered items are always shipped via Standard Ground shipping. Standard Ground shipping is not available for US Territories.

Orders may be delayed if we experience any issues processing your credit card information. Please make certain that you provide your correct Account Name, Billing Address, Card Type, Account Number, and Security Code.

SECOND DAY SERVICE:

Second Day shipping service is available for orders placed before 2 p.m. CST Monday - Friday for in-stock items only. In-Stock items that are shipped via second day service arrive in (2) business days after leaving our distribution center. Deliveries for standard second day service are made Mondays through Fridays only.

Order processing times vary for merchandise that is shipped directly from our vendors (Merchandise labeled as: Dropship item - ships from manufacturer). Pre-Ordered items are not available for second day shipping. Guaranteed 2 Day shipping is not available for US Territories. All UPS Services are guaranteed or shipping is refunded.

NEXT DAY SERVICE:

Next Day shipping service is available for orders placed before 2 p.m. CST Monday - Friday for in-stock items only. In-Stock items that are shipped via Next Day service arrive in (1) business day after leaving our distribution center. Deliveries for Next Day service are made Mondays through Fridays only.

Order processing times vary for merchandise that is shipped directly from our vendors (Merchandise labeled as: Dropship item - ships from manufacturer). Pre-Ordered items are not available for overnight shipping. Guaranteed Next Day shipping is not available for US Territories. All UPS Services are guaranteed or shipping is refunded.

UPS NEXT DAY SATURDAY SERVICE:

Saturday deliveries are available in select areas. Please call 855.397.8170 for details. (Monday-Friday)

DOMESTIC UPS DELIVERY TRANSIT TIMES:

To get accurate estimates, please refer to UPS Transit Time Calculator by clicking on the UPS logo and going to the UPS site. Use the "origin" postal code of for Softball.com and "destination" postal code of where your package is being shipped.

Severe Weather Impact: Note that the UPS Service Guarantee does not apply when transportation networks are disrupted due to events of this nature.

ALASKA, HAWAII, & PUERTO RICO:

Standard shipping service is via USPS Priority Mail depending upon shipment weight and destination. Expedited UPS Shipping is also available via UPS 2^nd Day Service. Check the UPS Transit Time Calculator for actual expedited service options and transit times.

VIRGIN ISLANDS & OTHER US TERRITORIES:

Standard shipping to the Virgin Islands and other US Territories is via US Postal Service.

APO & FPO SERVICE:

APO & FPO orders are charged the standard shipping rate and shipped via US Postal Service.

CANADIAN SERVICE:

Softball.com offers the following small package and freight services to Canada:

Standard delivery options for small package shipments (Orders less than 350 lbs. with Individual Packages less than 70 lbs.) :

• USPS Global Priority 3-10 Business Days
• UPS Expedited 3-10 Business Days—Call for quote; additional fees applied on delivery

Standard delivery options for freight shipments (Orders greater than 350 lbs.):

• UPS Expedited 3-10 Business Days or call for a quote, weight must be determined

* Packages will be insured
** Customer will be responsible for duties & taxes at the time of delivery.
*** All Shipments will be quoted & priced on an individual order basis.
**** Nike, Easton, Under Armour, Louisville Slugger, Majestic, Outdoor Cap, New Era Cap, Oakley, New Balance, Wilson, DeMarini, ATEC and any licensed MLB merchandise cannot be shipped to Canadian addresses from Softball.com.

For information on returns, click here.